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More information on problem gambling Exclusion Orders What MUST a venue manager do in respect of self-exclusion orders?A venue manager (or a person acting on his or her behalf) must promptly, after being requested, issue an exclusion order to a self-identified problem gambler.The player can identify themselves as a problem gambler and request that the venue manager or staff member exclude them from the gambling area of the venue for up to two years.The venue manager may, if he or she believes on reasonable grounds that a person is a problem gambler, ban that person from the gambling area of the venue for up to two years and.How to access problem gambling services and.The potential risks and consequences of problem gambling.The characteristics or signs of problem gambling.

Provide the player with information about:.

Approach a player that the person has reasonable grounds to believe may be experiencing difficulties related to their gambling and.

The training should focus on giving staff the skills to safely carry out the following: What does someone who has been trained have to be able to do?The minimum training requirements are relatively simple. The licensees themselves may provide the training or they may contract external training providers to do it for them. For example, it might be appropriate to train all duty managers. Class 4 venue licensees must also provide training to enough venue staff to ensure that there is always a trained person at the venue when gambling is available. Which venue staff have to complete problem gambling awareness training?The venue manager of a class 4 venue must complete the training. This will help us to identify whether change is required. Nevertheless, the Department will keep an eye on training costs in relation to the venue expenses regime. It is envisaged that current venue expenses limits will adequately cover the costs of training requirements. Staff training costs cannot be designated as an authorised purpose. Costs are therefore to be borne by the venue licensees as part of the venue expenses regime (Limit C – operating costs). Staff Training Requirements Who pays for problem gambling awareness training?The costs of staff training are deemed to be a venue expense associated with the gambling activities at the gambling venue.

What is the “gambling area” in a pub or club?.

What should the venue manager do if the potential problem gambler refuses to self-exclude?.

The following questions and answers have been collated to help answer queries from gambling operators about legislative and regulatory changes. Services › Casino and Non-Casino Gaming › FAQs on recent legislative and regulatory changes for gambling operators

Can slot machine odds be controled electronically